Refund policy

Return Policy
Returns are allowed up to 30 days from the date of order. If after 30 days, we will no longer be able to offer a refund or exchange. If you believe you are entitled to a refund or have any questions and concerns, please email info@floofynewfiecommerce.com to explain your circumstance. Please make sure you check the product you are purchasing thoroughly. Returns of non-defective products will not be reimbursed. 

To be eligible for a return, your item must be unused, new, unopened, undamaged, and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (let us know the name, date of purchase, and order number).

Damaged Shipments:
Please see our shipping policy

Missing or Damaged Items:
If you are missing an item or the item that you receive is damaged, then please contact us and we will either send out a replacement free of any shipping costs to you or issue you a refund for the item. You must notify us within 3 days of receipt of shipment. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.

Refused Shipments:

Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped or refuses the shipment/return to sender the return will be subject to a 15% restocking fee and any freight charges incurred.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection (obvious signs of use, no packaging, etc.) of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Credit card companies typically take up to 10 business days for these to show up.  

Late or missing refunds (if applicable)
If you haven’t received a refund after 10 business days, please contact your credit card company, it may take some time before your refund is officially posted. If you have contacted your financial institution and still have not received your refund after 10 business days, please contact us at info@floofynewfietackle.com.

Custom plastics
Unfortunately, custom plastics cannot be refunded.